(509) 416-6141
5715 Bedford Street, Pasco WA 99301Privacy Policy
Effective Date: June 10, 2025
Rockwood Home is committed to protecting your privacy. This Privacy Policy explains how Rockwood Home collects, uses, discloses, and safeguards your information when you visit our website or interact with us through other channels, including text messaging.
Information We Collect
Rockwood Home may collect personal information that you voluntarily provide when you interact with our website or contact us directly, such as your name, phone number, email address, address, or project details provided through online forms, scheduling tools, or over the phone.
Rockwood Home also automatically collects certain technical information when you visit our website, including:
- Device Information: Such as IP address, browser type, and operating system.
- Usage Information: Including pages visited, time spent, and links clicked.
Use of Your Information
We may use the information we collect to:
- Provide, operate, and maintain our website and services.
- Schedule and manage appointments, estimates, or installations.
- Respond to inquiries or provide customer support.
- Send you appointment reminders, project updates, or important service-related communications via email or SMS, with your consent.
- Improve and personalize user experience and website performance.
- Analyze website traffic and usage trends.
Sharing of Your Information
Mobile Information:
Rockwood Home does not share your mobile number or SMS consent with third parties or affiliates for marketing or promotional purposes. SMS consent is strictly used for project communications (e.g., appointment reminders, installation updates) and only with your prior approval.
Rockwood Home may share your information in the following limited situations:
- With Service Providers: For services like hosting, analytics, or communication tools, under strict confidentiality and data protection terms.
- For Legal Compliance: If required by law or to protect our legal rights or those of others.
Text Message Communications (SMS)
By providing your mobile number and opting in, you agree to receive text messages from Rockwood Home related to your flooring project, such as appointment confirmations, reminders, or service updates.
You can opt out at any time by replying “STOP” to any message. Standard message and data rates may apply.
We do not send marketing messages via SMS without separate explicit consent.
Data Security
We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute protection.
Your Choices
- You may choose not to submit personal information, although this may affect our ability to provide certain services.
- You can opt out of email or SMS communications by following the unsubscribe or STOP instructions provided.
- You can manage cookies via your browser settings.
Cookies
We use cookies and related technologies to analyze site traffic, personalize content, and improve functionality. You can control cookie usage through your browser settings.
Changes to This Privacy Policy
We may update this policy periodically. All changes will be posted to this page with a revised effective date. We encourage you to review this page regularly to stay informed.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: Marketing@rockwoodhome.com
Phone: (509) 416-6141
Mailing Address: 5715 Bedford St. Pasco, WA 99301